Patient Information 2019-01-10T18:49:30+00:00

Patient Information

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 A list of FAQ and important information.

The Doctors may take phone calls relating to you and your family’s health.  If however, they are in consult with a Patient when you call, the Doctor may need to call you back.

Red Hill medical centre is a private billing clinic. Payment for the consultation is expected on the day. We can submit your paid account online to Medicare for claiming and refund.

We do however Bulk Bill all children aged 12 years and under.

Information about our fees is available at reception. Fees vary according to the complexity of service or if a procedure is performed.

Please ensure you bring your Medicare card, Health Care Card or Pension Card to your appointment.

New Patients Welcome.

Please arrive 15 minutes before your appointment time to fill in both the New Patient Registration Form and your Patient Medical History form. This will assist our Reception team to prepare your file for your GP visit.

For your convenience, download these forms prior to your visit, complete and hand to the Reception team upon arrival.

When registering please let our team know if you have identity specifics to be noted. This includes, but is not limited to:

Aboriginal and Torres Strait Island patients and/or Culturally and linguistically diverse patients.

Consultations at Red Hill Medical are by appointment only. A standard consultation is 10-15 minutes. If you feel you need to see the doctor for a more complex medical issue please inform the receptionists when booking your appointment so that a longer appointment can be made.

Please make sure that your contact details are correct and up to date.

Urgent medical problems will be dealt with promptly.

If you fail to attend your appointment, please be aware that a non-attendance fee may be charged

In the event of an emergency, please call 000 for an ambulance.

To contact a doctor if you have an urgent matter, please ring (03) 5989 2077.

Emergency – 000
Call 000 for a serious or life threatening emergency

The closest emergency department is the
Rosebud Hospital
1359 Point Nepean Road
Rosebud VIC 3939
Phone: 03 5986 0666

Red Hill Medical Centre haw a team of Nurses assisting our GP’s Monday – Friday 9am – 5pm

We encourage patients to come to the clinic for a consultation so their Doctor can deliver optimal care with full access to clinical facilities and equipment.

Regular patients who are unable to attend the Red Hill Medical Centre will be referred to their usual doctor who will assess the home visit request and make appropriate arrangements for the patient.

Come prepared with…

  • A clear idea of what you wish to discuss with the Doctor.
  • A list of all the medications you are taking, including prescriptions, non-prescriptions and herbal medicines.
  • Check the number of repeat scripts you still have so these can be updated if necessary.
  • If it is your first time with this doctor be prepared to give a family history.
  • If you think you need more than 10-15 minutes with your doctor, please book a Long appointment with the reception.
  • If you wish to discuss several separate issues, please consider making a separate appointment for each issue.
  • Ask the doctor to write down any specific directions about which you may be unsure.
  • At the end of the consultation, be clear whether a follow up appointment is required.
  • Minor surgical procedures require a double appointment with both the Nurse and the Doctor, please be sure to make both appointments.

129 Shoreham Road, Red Hill South VIC 3937 ‎

Car parking facilities are available outside all of our clinics, including parking spaces for patients with disabilities.

To maintain confidentiality, results will not be given over the phone except in special circumstances. Non-clinical staff do not have access to patient files.

Please make a further appointment with your Doctor to obtain the results of any tests.
The Doctor or Pathologist can inform you as to how long it will take for these results to be received by the clinic, so that a convenient appointment time can be made.

Be sure to make your follow up appointment before leaving the clinic at time of tests.

Be sure to securely store your referrals or prescriptions as there is a cost for the Doctor to re-print these.

Doctors will not be available to take calls whilst consulting. Urgent matters can be passed onto your Doctor via the reception team at the best convenient time to the Doctor.

Doctors expect to return patient calls when he/she is available to do so.

If an Interpreter is required, the Translating and Interpreting Service (TIS National) can be contacted on 131 450.

Hearing impaired patients can contact Red Hill Medical Centre

Option 1: TTY: 1800 555 630

Option 2: Use 24 hour National Rely service (NRS) via sms 0423 677 767

For your convenience we provide an automated SMS reminder system via text message one day before your appointment. If you do not wish to be notified, please advise the reception team.

As an as an accredited medical clinic, Red Hill Medical Centre respect that your record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times, ensuring that this information is only available to authorised persons involved in patient care.

The “personal information” we collect may include your name, date of birth, address/es, contact details, ethnicity, Medicare number and next of kin details. It is clinic policy that on a regular basis patients will be required to confirm their details are up to date. Your assistance in keeping your file accurate, complete and well-organised are very much appreciated.

At any time, our reception team are happy to assist you in obtaining a copy of your medical records from another Medical Centre. Please ask for a Medical History Transfer Form.

For more information on our privacy policy please click here

Your feedback is important to us. We appreciate the opportunity to acknowledge great service and to improve any area of concern.
As part of our Quality Improvement process we have a Patient Complaint and Feedback procedure.

If you are a patient at this clinic and wish to discuss any concerns, we encourage you to contact the Clinic Manager to commence this process.

We take your concerns, suggestions and complaints seriously. However, if you feel we have not handled your complaint in an appropriate manner and wish someone to mediate on your behalf, you can contact:

Health Complaints Commissioner
Level 26
570 Bourke Street
Melbourne, 3000
Victoria, Australia

Phone: 1300 582 113

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